Product complaint
How to claim a product
Email support
Send an email to support@dajanarodriguez.com with a brief description of the issue.
Shipping
Our team will coordinate the safest way for you to send the product back to our workshop for inspection and repair.
All claims are assessed exclusively after a physical inspection of the product. It is not possible to evaluate a claim based solely on photographs.
If a defect appears on your product, we are here to help.
We offer complimentary repair service to ensure your Dajana Rodriguez piece lasts a lifetime.
Frequently asked questions
In the case of a complaint about the goods, it is necessary to fill in the said complaint form. Send the complaint form by e-mail to support@dajanarodriguez.com or you can send it together with the claimed goods in one shipment. The buyer is obliged to send the claimed goods by registered mail with insurance at his own expense to the address: Víťazná 181/42, 958 04, Partizánske - Veľké Bielice Slovakia. Or you can bring the claimed goods to us in one of our stores in person.
