How can I order products?
You can order the goods on our website www.dajanarodriguez.com in our physical shops - in Partizánske or Bratislava according to the opening hours, or via the telephone 0650 960 525. Customer service is available on weekdays from 8:00 to 17:00, on weekends from 12:00 do 19:00.
Is it possible to order products from you by phone?
Yes, you can! If you have problems with ordering on our website, please contact us via telephone +421 948 800 020 and we will be happy to help you order our products. Customer service is available on weekdays from 8:00 to 17:00, on weekends from 12:00 do 19:00.
Can I come and see the handbags in person or buy it directly at your store?
Can I come to the store at another time than you have listed on the internet?
Yes, you can come outside the opening hours just in Partizánske, but in this case it is necessary to make an appointment in advance and confirm the date. All you have to do is call the info line 0650 960 525. Customer service is available on weekdays from 8:00 to 17:00, on weekends from 12:00 do 19:00.
Are all the handbags you have online available in store?
It doesn't have to be that way. We try to make all models from each collection available in stores for demonstration, but this is not always possible for capacity and production reasons. Availability of any product can be verified on our website or contact us via our helpline at 0650 960 525or by sending an e-mail to support@dajanarodriguez.com. Customer service is available on weekdays from 8:00 to 17:00, on weekends from 12:00 do 19:00.
What is the status of my order?
You will be informed about the status of your order via e-mail. If you are registered in the loyalty program, you can also monitor the status of your order there. If you are unable to determine the status of your order, contact customer support by phone at 0650 960 525 or by e-mail support@dajanarodriguez.com. The infoline is available on weekdays from 8:00 to 17:00, on weekends from 12:00 to 19:00.
How can I change my order?
It depends on the condition of your order. Please contact our customer support by phone 0650 960 525 or email support@dajanarodriguez.com. Customer service is available on weekdays from 8:00 to 17:00, on weekends from 12:00 do 19:00.
I placed the same order by mistake twice, What can I do?
Please contact our customer support by phone at
0650 960 525 or by email at
support@dajanarodriguez.com. The helpline is available from 07:00 until 19:00.
Where and how can I redeem a gift voucher?
In the amount of the gift voucher, you can then purchase Dajana Rodriguez products through our e-shop or in our stone shops. The gift voucher is valid for one year from its issue. It is applied using a code located on the back. You can buy a classic voucher, which we will send to your address or hand it over in person at the store. You will receive our gift voucher in the form of a beautiful card, wrapped in a luxury envelope. If you need a gift voucher as soon as possible, we can send you an electronic form immediately after the purchase, which you can print out at home.
How do you pack the goods?
If you have ordered delivery by courier, we pack everything in white boxes marked with our logo. The box contains the goods in a protective bag. Each package contains a sealed envelope that contains a thank-you note and product care information.
If you have entered a personal collection, we pack the goods in paper bags marked with our logo. The bag contains goods in a protective bag. Each package contains a sealed envelope that contains a thank-you note and product care information.
If you have paid extra for the dedication (applies to both sent and personally received orders), your order will be packed in a white box marked with our logo. Each package contains a sealed envelope that contains a thank-you note and product care information. Inside, the ordered goods will be packed with a satin bow and a card with a dedication.
